SKIP TO CONTENT
VILE GATESIGN IN

VILE GATE / SUPPORT

HOW CAN WE HELP?

Help with VILE GATE IDs, membership, billing access, and protected releases. For account or access issues, include the email attached to your VILE GATE ID.

CONTACT VILE GATE

WRITE TO US

For general support or an inquiry that does not fit a department below, email us directly. We will reply as soon as we can.

SUPPORT@VILEGATE.COM

DEPARTMENT ROUTING / PUBLIC DIRECTORY

CONTACT THE RIGHT DESK

Each address reaches the Vile Gate team through a dedicated public channel. Never email passwords, full payment-card details, or private authentication codes.

GENERAL SUPPORTsupport@vilegate.comTechnical help and questions that do not fit another department.VG ID & ACCESSaccess@vilegate.comSign-in, membership, account recovery, and protected-release access.ORDERSorders@vilegate.comOrder status, shipping questions, and merchandise purchase assistance.RETURNSreturns@vilegate.comReturn, exchange, damaged-item, and merchandise refund requests.SUBMISSIONSsubmissions@vilegate.comFilm and series submissions for Vile Gate Presents consideration.PARTNERSHIPSpartnerships@vilegate.comBrand, production, distribution, sponsorship, and vendor opportunities.LICENSINGlicensing@vilegate.comRights, exhibition, physical-media, and commercial licensing inquiries.PRESSpress@vilegate.comEditorial requests, interviews, review materials, and press assets.PRIVACYprivacy@vilegate.comPrivacy questions and personal-data access or deletion requests.SECURITYsecurity@vilegate.comResponsible disclosure of platform or account-security concerns.ACCOUNTINGaccounting@vilegate.comInvoices, vendor records, tax documents, and payment administration.

SELF-SERVICE

FREQUENTLY ASKED QUESTIONS

How do I access my membership?

Sign in with your VILE GATE ID, then open Profile to see your membership status and available access.

I joined through Patreon. Can I use the site?

Yes. Create or sign in to your VILE GATE ID, then connect your Patreon account from Profile. Patreon remains a supported membership path.

How do I change or cancel a direct membership?

Open Profile and select Manage Membership. Stripe securely manages payment details, invoices, plan changes, and cancellation for direct memberships.

Why can’t I watch or download something?

Some releases have a specific membership requirement. Confirm your status in Profile, then contact us if the access shown there does not match your membership.

How do refunds work?

Membership and access requests go to Support. Merchandise returns, exchanges, damage, and refunds go to Returns with the order number and purchasing email.